PLEASE CALL AND ASK FOR
ASSISTANCE PERSONALLY!

Our Medical Helpline Telephone Number
(818) 897-8760

Medical Assistance Hours:
Monday, Tuesday, Wednesday and Friday 9:00 a.m. to 4:30 p.m.
Thursday Noon to 4:30 p.m.

Please read carefully.

Because of the nature of our assistance and the sheer volume of requests we receive daily, all those seeking veterinary medical help must call personally and speak with our medical helpline counselor at the number listed above during the hours posted. Do not e-mail or fax as this will delay a response. There are two lines available, and so if you receive a busy signal or no one answers the line, the counselor is busy with other callers. You must be patient and keep trying until your call is answered. With the economic downturn of recent months, we are receiving more calls than we can handle in a day. We understand that this may be frustrating, but we are endeavoring to help as many people as we can.

If your pet is in need of immediate veterinary care where any delay will put the animal at risk, it is your responsibility and duty to take the animal to the veterinarian. Do not wait to talk with our counselor and please be aware that by doing so there is no guarantee that we will be able to provide you with any financial assistance. Your pet’s health must take priority.

YOUR PET MUST BE SPAYED/NEUTERED

If you qualify for assistance, your pet must be spayed/neutered or you must agree to have the animal sterilized at the time you seek medical attention. We will help you pay for the spay/neuter in addition to the medical assistance.

 

WE OFFER FINANCIAL ASSISTANCE TOWARDS
THE COST OF THE PROCEDURE

If you qualify for assistance, you will be directed to a low-cost veterinarian in your area who has agreed to work with us to offer lower costs, and provided with a financial pledge to help pay for the procedure. The office call to diagnose the problem and any vaccinations are not covered. The level of assistance provided depends upon the course of action needed, the ability of the pet guardian to provide follow-up care and the type of illness or injury. At no time do we cover the entire procedure. We will do our best to help you, but there will be times when we are unable to provide assistance.

We provide low-cost veterinary referrals, which should not be construed as an endorsement of any kind. We do not endorse, recommend or promote any one veterinarian over another. The ultimate decision and agreement to retain the services of the veterinarian we refer you to is your sole responsibility as the animal guardian.